At Makin Memories Outdoors, we are committed to providing high-quality outdoor equipment and exceptional customer service. To ensure your satisfaction and peace of mind, we offer a comprehensive warranty and dedicated support for all our products.

Warranty Coverage

We stand behind the quality of our products. Our warranty covers manufacturing defects and faults in materials or workmanship under normal use and service. The specific warranty period varies by product category:

• Adult Electric Bikes: 2-year warranty

• Kids' Electric Bikes: 1-year warranty

• Electric Scooters: 1-year warranty

• Accessories & Parts: 6-month warranty

Please note that the warranty applies only to the original purchaser and is non-transferable. Proof of purchase is required for all warranty claims.

Warranty Exclusions

Our warranty does not cover:

• Normal wear and tear

• Damage caused by accidents, misuse, or neglect

• Modifications or alterations not performed by authorized technicians

• Use of parts or accessories not supplied by Makin Memories Outdoors

• Damage resulting from improper assembly or maintenance

Service & Support

If you experience any issues with your product, our dedicated service team is here to help. We recommend the following steps:

1. Contact Us: Reach out to our support team via email or phone with a detailed description of the issue, along with your proof of purchase.

2. Assessment: Our technicians will assess the problem and determine the appropriate course of action, which may include repair, replacement, or further troubleshooting.

3. Resolution: We will work diligently to resolve the issue promptly and keep you informed throughout the process.

Initiating a Warranty Claim

To initiate a warranty claim:

• Email: support@makinmemoriesoutdoors.com.au

• Phone: (07) 1234 5678

• Online Form: Visit our Warranty Claim Form to submit your request.

Please provide the following information:

• Product model and serial number

• Proof of purchase

• Detailed description of the issue

• Photographs or videos illustrating the problem (if applicable)

Additional Information

• Authorized Dealers: If you purchased your product through an authorized dealer, please contact them directly for warranty support.

• Shipping Costs: Customers are responsible for shipping costs associated with returning products for warranty service.

• Turnaround Time: We aim to process all warranty claims within 10 business days of receiving the returned product.

For any questions or further assistance, please don't hesitate to contact our support team. We're here to help you make the most of your outdoor adventures with Makin Memories Outdoors.